Effective Date: August 1, 2026

Zzavira Privacy Policy

Welcome to Zzavira.

Zzavira is a multi-vendor, multi-service platform operated by Navya Group of Company, providing digital marketplace services through three separate mobile applications:

• Zzavira Customer App
• Zzavira Vendor App

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use any of our applications, website, or related services.

By using any Zzavira application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on which Zzavira application you use, we may collect the following categories of information.

A. Personal Information

We may collect:

• Full Name
• Mobile Number
• Email Address
• Password (encrypted)
• Profile Photograph (optional)
• Date of Birth (optional)
• Gender (optional)
• Business Name (Vendor App)
• GST Number (optional)
• PAN Number (optional)
• Business Registration Details (optional)
• Service Category
• Bank Account Details (where applicable)
• UPI ID (where applicable)
• Identity Verification Documents (if required)

B. Location Information

With your permission, we may collect:

• Precise GPS Location
• Approximate Location

Location information is used to:

• Show nearby vendors
• Display nearby services
• Enable delivery services
• Calculate delivery distance
• Improve search results
• Prevent fraudulent activities
• Location access can be disabled at any time through your device settings, although some features may not function properly.

C. Device Information

We may collect:

• Device Model
• Device Manufacturer
• Android Version
• Device Identifiers
• App Version
• Crash Reports
• Language
• Time Zone
• Network Information

D. Usage Information

We collect information such as:

• Search history
• Browsing activity inside the app
• Order history
• Booking history
• Wishlist
• Saved addresses
• Payment preferences
• Customer support interactions

E. Payment Information

Payments may be processed through trusted third-party payment providers.

We do not store:

• Debit Card Numbers
• Credit Card Numbers
• CVV
• UPI PIN
• Internet Banking Passwords

Payment partners securely process these transactions.

F. Camera and Media

• With your permission, the app may access:
• Camera
• Photos
• Videos
• Files

This is used for:

• Profile photos
• Vendor product images
• Service images
• Business documents
• Customer reviews
• Identity verification

G. Contacts

If you grant permission, we may access your contacts solely to enable features such as referrals or inviting others. We do not access or upload contacts without your consent.

H. Notifications

We may send notifications regarding:

• Orders
• Bookings
• Deliveries
• Payments
• Offers
• Promotions
• Service updates
• Account activity

You can manage notification preferences through your device settings.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Authenticate users
• Process orders and bookings
• Connect customers with vendors
• Connect customers with service providers
• Enable deliveries
• Provide customer support
• Improve app performance
• Personalize recommendations
• Detect fraud and abuse
• Verify business identities
• Process refunds
• Send service notifications
• Comply with legal obligations
• Analyze usage trends and improve our services

3. Information Sharing

We do not sell your personal information.

We may share information only with:

• Customers
• Relevant order information may be shared with vendors and service providers.
• Vendors
• Relevant customer details required to fulfill orders.
• Service Providers
• Relevant customer information necessary to provide requested services.
• Delivery Partners
• Delivery address, customer name, and contact information necessary to complete deliveries.
• Payment Providers
• Information required to process payments securely.
• Government Authorities
• When required by applicable law, regulation, legal process, or valid governmental request.

4. Third-Party Services

Our applications may use trusted third-party services including:

• Google Play Services
• Google Maps Platform
• Firebase Analytics
• Firebase Cloud Messaging
• Firebase Crashlytics
• Google Sign-In
• Payment Gateway Providers
• SMS Verification Providers
• OTP Verification Providers

Each third-party service has its own privacy policy governing the data it processes.

5. Google Sign-In

If you choose to sign in using your Google account, we may receive:

• Name
• Email Address
• Profile Photo 

We use this information solely to create and manage your Zzavira account.

6. Permissions Used

Depending on your device and app features, Zzavira may request:

• Location
• Camera
• Photos and Media
• Storage
• Notifications
• Phone (for OTP verification where applicable)
• Contacts (optional)
• Microphone (only if a feature specifically requires it)

Permissions are requested only when needed for specific functionality.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:

• Secure HTTPS encryption
• Password encryption
• Access controls
• Authentication mechanisms
• Secure cloud infrastructure
• Regular security monitoring

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce our agreements
• When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account
• Request deletion of personal data
• Withdraw consent where processing is based on consent
• Request a copy of your data, where applicable
• Object to certain processing activities

Requests may be submitted using the contact details below. We may require verification before fulfilling certain requests.

10. Children’s Privacy

Zzavira is not directed to children under the age required by applicable law in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected improperly, we will take steps to delete it.

11. Cookies and Similar Technologies

Our website and certain services may use cookies and similar technologies to:

• Remember preferences
• Improve functionality
• Analyze traffic
• Enhance user experience

Users can manage cookies through their browser settings where applicable.

12. Advertising

Zzavira may display advertisements or promotional content. If personalized advertising is used, it will be based on applicable law and user consent where required. Users may be able to manage advertising preferences through their device or account settings.

13. International Data Transfers

Your information may be processed or stored in locations where our service providers operate. Appropriate safeguards will be implemented where required by applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be communicated through:

• Application updates
• Website notices
• Email notifications (where appropriate)
• In-app notifications

The updated policy becomes effective on the date stated at the top of this document.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Zzavira Operated by Navya Group of Company

Email: info@zzavira.com

Website: www.zzavira.com

Offical Number: +91-83-5996-5996

Office Address: 1st Floor, Nisha Complex, Ghantaghar Chowk, Korba, Chhattisgarh – 495677

Pinpoint: Location on MAP

16. Google Play Compliance Statement

Zzavira is committed to complying with:

• Google Play Developer Program Policies
• Google Play User Data Policy

Applicable data protection and privacy laws

We collect and process user data only for legitimate business purposes, with appropriate transparency, security measures, and user controls. Personal information is used solely to provide, improve, and secure the services offered through the Zzavira platform.

By using the Zzavira applications, you acknowledge that you have read and understood this Privacy Policy.